Frequently Asked Questions

 

How quickly do you respond to email queries?
We love hearing from you and we get a lot of inquiries. We do our best to answer all emails within 1-3 business days.  Generally most email inquires are responded to within 24-48 hours.

 

Where are you based & where do you ship from?
We are a USA based company operating with headquarters Miami, Florida. 

Do you ship to other countries?
We ship US nationwide.

Is this site secure to use?
Our website is built on the Shopify secure platform, so all of your personal information is locked down tight.


PAYMENTS

What type of payments do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover).

ORDERS

I ordered something, but I want to cancel
It may not be possible to change or cancel your order if it is already being processed but please contact us ASAP.  

You must contact us within at least 1 business day (24 hours) of placing the order to arrange an order change or cancellation. You can do this by emailing thesweetlab305@gmail.com with your order number as the subject.  Requests to cancel orders after 24 hours, will not be granted.

Please note, cancelling within 24 hours is just a suggested guideline to hopefully avoid order processing, but we cannot guarantee that an order won't already process within that timeframe.

We do not offer order cancellations or refunds while a product is in transit, as it is already on the way to you.  If your order has tracking number(s) already, you will need to return the item to our store to cancel and refund your order. 

 

My order arrived, but I received the wrong items
Please contact us at thesweetlab305@gmail.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).

*Postage costs will be at your expense.
 

Didn't find what you are looking for?  Contact us at thesweetlab305@gmail.com.