Returns and Exchanges

Returns & Exchanges

All sales are final. The Sweet Lab does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our production or packaging of the goods. If the Product is defective or not as described, it may only be returned within 72 hours of the timestamp on our shipping provider's Proof of Delivery by submitting a request to our customer service department at thesweetlab305@gmail.com.

In order to ensure the refund criteria is met, all returns will be inspected. If the product does not meet the above criteria, we reserve the right to withhold a refund. Refunds are processed only when we have received the returned product to our facility and have thoroughly investigated the refund claim. You will be responsible for any shipping costs with regard to the items you wish to return. We will not refund shipping costs.

We are not responsible for damages or delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping or mistakes on the part of our shipping partners' employees, or address information and selected delivery dates collected by the customer. Once the order is placed it is final, we reserve the right to make any modifications. Therefore, we are not able to offer refunds for those reasons.

If you would like to contact us concerning any matter relating to this refund policy, please send an email to thesweetlab305@gmail.com